Customer Service Agent - Sweden

Brand: EssilorLuxottica

Location:

Stockholm, SE

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your Role

As a Customer Service Representative, you will assist our customers with order management, product information, delivery and invoice inquiries, support, and other customer service matters. It is very important that our customers feel they are being treated in a friendly and professional manner and receive competent service. Since much of the customer contact is via phone, it is crucial that you feel very comfortable speaking on the phone, have a positive attitude, and can handle all types of customers and inquiries. To prepare you in the best possible way, you will undergo a thorough introduction at the beginning of your employment.

Main Responsibilities:

Order management
Product information
Delivery and invoice inquiries
Other customer service matters

Main Requirements :

Experience in service-related jobs, preferably involving phone and administrative work
Has experience in the optics industry (e.g.,as an optical assistant, store salesperson, customer service), which is a plus
Ability to handle various customer types and inquiries with empathy and patience
Enjoys working in a team
Positive, proactive attitude
Ability to manage multiple tasks and prioritize effectively
Comfortable working with internal systems and databases
Open to learning new systems and procedures
Is well-versed in Microsoft Office, including Excel, PowerPoint, and Word
Has good proficiency in Swedish, both spoken and written
Comfortable using English, both spoken and written

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Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.