Manager, Merchandise Ops

Brand: Essilor and Subsidiaries

Location:

Smithfield, RI, US, 02917

Requisition ID: 953422
Position:Full-Time
Total Rewards: Benefits/Incentive Information

At FGX International, we are a leading global designer and marketer of non-prescription reading glasses and sunglasses. Our groundbreaking products help correct, protect and frame the beauty of one of our most precious sensory organs – our eyes. Featuring Foster Grant®, our premiere eyewear brand with over 90 years of heritage, our company continues to design stylish yet affordable eyewear for consumers around the world.When you join FGX, you get to bring your vision every day.

FGX International is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

Oversee field merchandising programs across retailers and trade channels. Partner with Commercial, Retail Operations and third-party merchandising providers to deliver consistent execution, meet service standards, manage costs and resolve operational issues. Translate business priorities into field plans and improve retailer and vendor performance.

MAJOR DUTIES AND RESPONSIBILITIES

Manage daily field merchandising execution, vendor performance, service-level agreements, project timelines and retailer requirements.
Coordinate store resets, promotional installations, product launches, inventory activities, audits, returns and store openings or closures.
Serve as the primary liaison among Commercial, Retail Operations, retailers and third-party merchandising partners.
Track service performance using reports, surveys and operational metrics; identify gaps, risks and corrective actions.
Review labor hours, vendor invoices and service expenses to validate costs, support budgets and improve productivity.
Lead resolution of recurring or multi-store execution issues, coordinating stakeholders and sustainable solutions.
Maintain retailer and vendor relationships through business reviews, performance discussions and regular updates.
Analyze trends and prepare leadership reporting on project status, service levels, budgets and improvement opportunities.
Partner with vendors to develop retailer-specific training, operating guidelines and execution standards.
Support users of merchandising systems and reporting tools; improve processes, consistency and field efficiency.
Communicate priorities, milestones and risks proactively across internal and external teams.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent relevant experience.
5+ years in field merchandising, retail operations, vendor management or a related field.
Experience managing store projects, third-party providers, service metrics and vendor billing.
Ability to analyze data, resolve operational issues, manage budgets and partner with Finance and Commercial teams.
Strong project management, communication, leadership, relationship-building and problem-solving skills.
Ability to work independently across multicultural, geographically dispersed and matrixed teams.
Proficiency in Microsoft Office and reporting tools; ability to travel as required.

PREFERRED QUALIFICATIONS

Degree in business, retail management, operations, supply chain or a related field.
7+ years of relevant experience with large-scale or multi-retailer programs.
Experience with resets, promotions, launches, audits, inventory, returns and store transitions.
Experience developing field training and standards, using dashboards and presenting results to senior leaders.
Demonstrated success improving processes, optimizing vendor spending and resolving multi-store issues.
Established experience working with third-party merchandising organizations.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island
Job Segment: Merchandising, Manager, Supply Chain Manager, Supply Chain, Social Media, Retail, Management, Operations, Marketing

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