Customer Service Consultant - PSG

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. Established in 2006, PSG is today the largest supplier in Australia and New Zealand of certified and compliant Prescription Safety Glasses supporting a network of over 700 local Optical Retailers, PSG Eyewear provides the best protection and vision through the largest range of frame and lens choices in the AU/NZ market.

Established in 2006, Prescription Safety Glasses (PSG Eyewear)is today the largest supplier in Australia and New Zealand of certified and compliant Prescription Safety Glasses, supporting a network of over 700 local Optical Retailers. Being a division of EssilorLuxottica, PSG has access to a wide range of outstanding quality lens and coating technologies. 

We have a permanent opportunity for a passionate career driven Customer Service Consultant working out of our Silverwater location. If you are looking to start your career within the Optical industry, this is the role for you. This role is part of our Prescription Safety Glasses team supporting some of Australia's leading Corporate companies. 

In this role you will be responsible for responding to customer enquiries, providing technical advice and product recommendations, and ensuring that orders and processed with attention to detail.

Requirements for the role:

• Experience in customer service, ideally within a call centre environment
• Excellent interpersonal and communication (both written and verbal) skills
• Experience in managing customer enquiries using phone, email and customer records/order systems
• High attention to detail, with demonstrated experience in ensuring first-time quality in customer records maintenance
• Strong computer literacy
• Proficient in Microsoft Suite (Excel, Word, PowerPoint, Outlook, Teams)
• Optical Experience is preferred, but not essential

At Essilor, we take pride in investing in our talent and support you in building your career. If you're passionate about Customer Service and are looking for a new challenge, we want to hear from you! 

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.