Retail Operation Manager - Shanghai

Widen Your Horizons. Join the Next Chapter of Your Career

At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference.

We work for a brighter future, thinking today about the world of tomorrow. ​

Don’t miss the chance to shape your #FutureInSight with us!

• Gatekeeper of Retail Operations: Own and manage the flow of all operational standards (SOP), ensuring clarity, consistency, and execution across all stores.
• Strategic Process Management: Design, implement, and refine operational processes to support business growth and projects to enhance customer experience.
• Cross-Departmental Leadership: Act as the key liaison between retail stores and central functions (e.g., merchandising, logistics, finance, HR, IT) to ensure alignment and timely execution of initiatives.
• Performance Oversight: Monitor store performance metrics, identify gaps, and lead initiatives to improve operational KPIs.
• Project Management: Lead and coordinate special projects, with a key focus on operational digitalization
• Efficiency Improvement: identify the opportunity and implement improvement on Efficiencies, e.g. People Efficiency, Promotion Efficiency, Expense Efficiency. Cooperation with Asset Protection to minimize unnecessary manpower, abuse of discount and other costs.
• Coaching and Culturing: develop effective coaching project, educate the various SOP to sales staff and cross functions. Develop coaching and testing mechanisms to grow potential talent staff to a Store Manager.

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.