Local IT Supervisor

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

The VisilabGroup, part of the globally operating company EssilorLuxottica, is the No. 1 optician in Switzerland with the brands Visilab, Kochoptik, McOptic, and Linsenmax, and 170 stores.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? ​Join us in redefining the boundaries of what’s possible!​

Nice to know

The IT Supervisor is responsible for overseeing daily IT operations to ensure stable, secure, and efficient IT and IT/OT services for factory and office users. This role provides operational leadership, acts as the primary escalation point for complex technical issues, and ensures alignment with corporate IT standards, security policies, and EHS management systems. The IT Supervisor works closely with local IT teams, HQ IT, vendors, and business stakeholders to support business continuity and continuous service improvement.

My day at EssilorLuxottica

• Supervise and manage day-to-day IT operations and support activities.
• Lead monitoring, tracking, and resolution of incidents and service requests via IT Service Management system.
• Oversee installation, configuration, and maintenance of end-user devices, operating systems, email, telephony, printers, and business applications.
• Ensure daily stability and availability of IT infrastructure including computer systems, networks, servers, internet, telephony, and data center/server room.
• Provide advanced IT support for production line hardware (PCs, barcode readers/scanners, label printers, mobile computers).
• Deliver remote IT support for local users, ensuring timely resolution of issues.
• Manage IT asset lifecycle including inventory, deployment, maintenance, and oversee IT/OT devices in the production environment.
• Perform advanced troubleshooting, root cause analysis, and permanent resolution of system and network issues.
• Build and maintain strong working relationships with third-party providers, vendors, and regional partners.
• Act as key coordinator with HQ IT teams to resolve complex issues and align with global standards.
• Lead coordination with suppliers and vendors to deliver IT projects and improvements.
• Provide guidance and support to junior IT staff when required.
• Coordinate and work with IT team in HQ to solve all IT issues.
• Ensure compliance with IT security policies and standards.
• Ensure operations comply with the EHS management system requirements.
• Other duties as assigned by IT Manager.
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Must have

KEY TECHNICAL COMPETENCIES

• Technical Proficiency : A strong understanding of computer hardware, software, and operating systems. Familiarity with networking concepts and troubleshooting. 

• Ticketing Systems: Experience with help desk ticketing systems to log, track, and manage support requests. 

• Problem Solving : Analytical and critical thinking skills to diagnose and resolve technical issues efficiently. The ability to troubleshoot problems methodically and identify root causes. 

• Communication Skills : Clear communication with technical and non-technical users; ability to guide junior IT staff.

• Customer Service : Patience and empathy when dealing with users who may be frustrated or unfamiliar with technical terms. A customer-centric approach to ensure a positive support experience. 

• Security Awareness and Compliance: Understanding basic security principles to assist users in maintaining a secure computing environment. 

• User Training : Providing basic training to users on common issues and preventive measures. 

• Documentation: Maintaining accurate and detailed documentation of common issues and their resolutions. 

• Continuous Learning : A commitment to staying updated on the latest technologies and trends in the IT industry. These skills collectively enable help desk professionals to provide efficient and effective technical support, enhancing overall user satisfaction.

JOB REQUIREMENTS and SPECIFICATIONS

• Education : Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience : Minimum 5 years of experience in IT support or IT operations, preferably in a manufacturing environment.
• Experience installing, troubleshooting Windows 10,11 operating systems, Microsoft Office 365 environment. 
• Basic knowledge in TCP/IP, LAN/WAN, network, cloud network, switch, physical/virtual windows server management. 
• IT/OT Exposure: Experience supporting IT/OT devices and systems in a production environment is an advantage.
• Ability to determine IT needs and train end-users. 
• Good interpersonal skill, eager to learn and serviced mind. 
• Good problem solving and analytical skills.  
• Able to on-call duty support. 
• Able to work under pressure and meet time deadline. 
• Able to work under time pressure, attentive to details and proper documentation. 
• Able to communicate in English.