ER & Engagement Manager

Contract: Permanent/Full time

Compensation: 

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn! 

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Nice to know

The Employee Relations & Engagement Manager is responsible for strengthening employee relations, driving engagement initiatives, and ensuring effective internal communication across the organization. This role also plays a critical role in governing and reinforcing compliance with company policies, rules, and regulations by ensuring employees’ understanding and effective implementation in daily practices, contributing to a fair, transparent, and high-performance workplace culture. 

Key Responsibilities 

Employee Relations 

• Act as the primary point of contact for employee relations matters, including grievances, disciplinary actions, conflict resolution, and workplace concerns. 
• Provide guidance to managers and employees on company policies, rules, regulations, and labor law requirements to ensure fair, consistent, and compliant practices. 
• Manage and investigate employee relations cases, recommending appropriate corrective actions while maintaining confidentiality and objectivity. 
• Support organizational changes and employee transitions, ensuring alignment with policy and legal requirements. 
• Oversee and reinforce the governance of HR-related policies, rules, and regulations to ensure consistent understanding and application across the organization. 
• Translate policies and regulations into clear, practical guidelines that employees and managers can easily understand and apply in daily operations. 
• Develop communication and education initiatives (e.g. briefings, workshops, FAQs, toolkits) to enhance employee awareness and compliance. 
• Monitor policy implementation, identify gaps or risks, and recommend improvements to strengthen effectiveness and compliance. 
• Partner with Legal and management teams to review, update, and roll out policies in line with business needs and regulatory changes. 

Employee Engagement: 

Design, implement, and continuously improve employee engagement strategies and programs aligned with company values and business goals. 

• Lead engagement surveys, analyze results, and develop actionable improvement plans in collaboration with leadership. 
• Organize employee activities, events, and recognition programs to enhance morale, motivation, and retention. 
• Partner with HR and business leaders to strengthen employee experience across the employee lifecycle. 

Internal Communication: 

• Develop and execute internal communication strategies to ensure clear, timely, and consistent messaging across all levels of the organization.
• Manage and improve internal communication channels (e.g. town halls, emails, newsletters, announcements). 

• Translate company strategies, policies, and changes into clear, employee-friendly communications. 
• Support leadership communication to ensure messages are aligned, engaging, and transparent.

Stakeholder & Leadership Partnership 

• Act as a trusted advisor to managers on people-related issues, employee sentiment, and engagement trends. 
• Collaborate with cross-functional teams to drive culture, well-being, and inclusion initiatives. 
• Provide insights and recommendations based on employee feedback and data.

Qualifications & Experience 

• Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field. 
• 5–8 years of experience in Employee Relations, Employee Engagement, or Internal Communication roles. 
• Strong knowledge of labor laws and employee relations practices. 
• Proven experience in designing and leading engagement and communication initiatives. 
• Excellent communication, interpersonal, and stakeholder management skills. 
• Ability to handle sensitive situations with professionalism, empathy, and discretion. 

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.