QMS Lead & Market Quality Management

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

The VisilabGroup, part of the globally operating company EssilorLuxottica, is the No. 1 optician in Switzerland with the brands Visilab, Kochoptik, McOptic, and Linsenmax, and 170 stores.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

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Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? ​Join us in redefining the boundaries of what’s possible!​

Job Title: QMS Lead & Market Quality Management

Location: Bangalore, India

If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products and world-renowned brands.

Join our global community of dedicated employees driving transformation in the eyewear and eyecare industry.

Your Role

Reporting to the Quality Leadership Team, you will lead and manage the Quality Management System (QMS) and Market Quality activities for ophthalmic lens manufacturing, edging, and mounting operations in India. You will ensure compliance with regulatory and quality standards while driving customer satisfaction and continuous improvement initiatives.

Main Responsibilities

Quality Management System (QMS)

• Own and implement the Quality Management System for ophthalmic lens manufacturing, edging, and mounting operations
• Ensure compliance with ISO 13485:2016 and CDSCO MDR 2017 requirements
• Establish, maintain, and continuously improve QMS processes for Class A ophthalmic devices
• Lead Management Reviews, Internal Audits, CAPA closures, and compliance monitoring
• Maintain audit calendars, compliance dashboards, SOPs, Work Instructions, Quality Manuals, and quality documentation
• Manage document control processes and ensure adherence to regulatory standards
  
  

Market Quality Management

• Manage post-market surveillance activities, complaint investigations, and field quality feedback for ophthalmic lenses and mounted spectacles
• Monitor claims, returns, customer surveys, market feedback, and manufacturing quality trends
• Identify recurring issues and implement corrective and preventive actions (CAPA)
• Drive continuous improvement projects in collaboration with Operations, Technical, and Regional Quality teams
• Monitor new product launches post-release to ensure product quality and customer satisfaction

Supplier Quality & Compliance

• Approve suppliers and vendors after quality audits
• Monitor supplier quality performance through ratings, non-conformance reports, and corrective actions
• Ensure supplier compliance with company quality and regulatory standards

Stakeholder Management & Leadership

• Independently lead quality-related projects and act as a QMS subject matter expert
• Collaborate with cross-functional teams and senior leadership to resolve quality issues and drive improvements
• Support a culture of quality, compliance, and customer-centricity across the organization

Candidate Profile

Experience

• 10+ years of experience in Quality Management within Medical Devices, Manufacturing, or related industries
• Proven experience in leading large-scale transformation and certification projects in multicultural environments
• Strong exposure to QMS implementation, audits, CAPA management, and regulatory compliance
• Experience in ophthalmic, healthcare, or medical device industries preferred

Technical Expertise

• Strong knowledge of ISO 13485:2016 and CDSCO MDR 2017 regulations
• Expertise in Internal Audits, CAPA, Supplier Quality Management, and Post-Market Surveillance
• Strong analytical and problem-solving capabilities
• Experience in quality improvement and compliance monitoring systems

Key Skills & Competencies

• Strong leadership and stakeholder management skills
• Customer-oriented mindset with focus on quality excellence
• Excellent communication and collaboration abilities
• Strong analytical thinking and decision-making skills
• Ability to independently facilitate meetings and drive projects
• High level of ownership and accountability

Educational Qualification

• Bachelor’s or Master’s degree in Science or related field

Languages

• Proficiency in English
• Knowledge of regional languages is an advantage

What’s in it for you?

• Access to cutting-edge learning and development platforms
• Opportunity to work on global quality and transformation initiatives
• Exposure to international quality standards and best practices
• Career growth opportunities within a global organization
• Collaborative and inclusive work culture

Recruiting Process

Our recruitment process may vary. If you are shortlisted, our recruitment team will guide you through the next steps of the hiring process.

Diversity & Inclusion Commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all employees regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes each individual unique.