Store Operations Specialist

Contract: Permanent/Full time

Compensation: 

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn! 

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your role

The Store Operations Specialist at GrandOptical (part of EssilorLuxottica group) plays a crucial role in supporting the Store Operations Manager & Director, Country Manager & Sales Director, and area Sales Managers in sales-related activities. This position is responsible for coordinating and optimizing daily in-store operations, ensuring the smooth execution of sales-related activities, and bridging communication between stores and headquarters. The goal is to empower stores to deliver exceptional customer service & experience which leads to the sales results growth.

Main responsibilities:

• Stakeholder management: Oversee and assign sales-related topics, projects, and tasks to the relevant stakeholders to ensure smooth execution.
• Project coordination: Lead and integrate sales-related projects to ensure smooth execution and alignment with strategic aims (e.g. Optical & CL VaaS, new systems, and tools implementation/integration etc.), cross-functional & cross-department initiative coordination.
• Sales Process management: Discover opportunities to enhance the efficiency of sales processes and propose strategic enhancements, full ownership, and keep up-to-date existing.
• Staffing and FTE productivity: Participate on the plan setting, Tracking and analyses of all position levels, FTE recruitment status.
• Eye Exam performance & Efficiency: Ensuring proper setup, understanding numbers, create environment & process ownership to maximize efficiency and ECP utilization.
• Lead Teleoptometry across both banners: Strategy, staff scheduling, unit placement, and training.
• Store support:  Monitor the level of all kinds of store support - supply management, RFH production, Real Estate / Store maintenance, IT, Customer service, After-sales.
• Store communication & Engagement: Coordinate all communication to stores, platform, frequency, content, ad-hoc, and Ownership of sales contests (plan, targets, conditions, communication, evaluation).
• Sales Incentive programs: Responsible for the execution of the Sales Incentive Programs, setup, communication, reporting, evaluation.
• General Store Ops agenda: Training plan, Asset protection, Shrinkage & Breakage, Stock counts monitoring, Planograms quality & execution, Labelling and Returns plan and monitoring.
• KPI assessment and trend identification: Review and interpret monthly and weekly sales KPIs, spot underlying trends and influential factors, focus on productivity and performance, perform executive summary and recommended actions.
• Handle Sales administrative tasks: Store Manager meetings coordination, weekly/ad-hoc performance analysis, and coordination meetings with ASMs.
• Other opportunity - Exploit B2B: Identify and leverage B2B sales opportunities to expand market reach and drive business growth (out of scope so far – possible future task).           
• Supporting Country Manager / Sales Director: Supporting with ad-hoc operational tasks.

Main requirements:

• Bachelor’s degree or High School Diploma in Business Administration, Business Economics, Marketing, or a related field.
• 2-3 years of experience in sales, sales support, or customer service.
• Strong analytical and communication skills.
• Excellent organizational skills.
• Retail background is essential.
• Advanced English.
• Customer Focus – Teamwork - Attention to Detail - Problem Solving- Time Management

You are the best fit if:

• You embrace simplicity, excel in change, and build trusted networks effortlessly.
• You are a relentless learner, championing innovation and unleashing the full potential of our business.
• You cultivate inclusivity, ignite collaboration, and empower others to grow and thrive.
• You own your business, make decisive moves, and wield influential communication skills. Communicate with impact.
• You champion the customer, drive conscious impact, and act with empathy and transparency.

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.