Sales Ops Coordinator (Traditional)

Requisition ID: 902199 
Store #: 991311 Sales Ops - NY PW 
Position: Full-Time 
Total Rewards: Benefits/Incentive Information

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.  Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Sales Operations Coordinator acts as the liaison between the Traditional Channel sales team and all internal departments (Customer Service, Logistics, Planning, Credit, IT, Marketing, Product). The coordinator team is the primary source of communication for 450 sales consultants within the Traditional Sales Team.  This individual supports all daily sales team requests and needs, to ensure in field efficiencies and that all internal support is provided to meet the needs of the business effectively.

MAJOR DUTIES AND RESPONSIBILITIES

• Manages incoming and outgoing emails each day for about 70 sales team members for specific regions; 24-48 hour turn-around time
• Supports all incoming phone calls from traveling sales consultants requiring immediate support
• Coordinates and ensures processing of specific requests
  • sales reports
  • Tracker
  • UPC codes
  • Pictures
  • Misc.
• Partners with commercial teams to address and resolve all issues regarding customer billing issues, PO and shipping
• Liaises with credit department to address all credit-related customer issues
• Supports incoming questions and issues relative to the order entry app One Sales Suite
• Receives and enters all personal and free frame prescription orders
• Generates special RA requests based upon Manager needs
• Joins weekly sales team conference calls and works to coordinate resolve of consistent and common issues across the sales team
• Minimum EDI/IDOC support as well as manual order management and processing
• New brand approvals and distribution guideline reinforcement
• Portfolio management
• Liaises between the commercial sales team to work with:
  • Supply Chain and Distribution Center to ensure timely shipping of orders.
  • Customer Maintenance to update/change/revise any detail to the profile of the customer (ie: bill to/ship to addresses, contact info, billing terms, all specifications of the customer).
  • Distribution to open/close new accounts, approval for brands, and saturations to carry lines in specific territories.
  • Discount and Commissions Department to ensure customer receives correct discounts as well as billing documents are accurate.
  • Inventory Planning to provide current status of sku’s (new, limited editions, obsolete). Performs transfers of inventory and daily/weekly allocations to maximize fill rates of orders. BI to generate weekly/daily/monthly/recurring reports.

BASIC QUALIFICATIONS

• Bachelor’s Degree
• 1+ years related work experience
• Strong PC skills; proficient in Outlook, Excel, Word and PowerPoint, Internet
  • Must be proficient in excel- intermediate to advanced level
• Excellent verbal and written communication skills
• Ability to work independently and multi-task with limited supervision as well as works well in a team setting
• Attention to detail and accuracy
• Takes initiative
• Innovative thinking
• Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
• Places a high priority on responsiveness

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Business Administration or related field
• Advanced SAP Skills
• Past experience with retail or buying
• Microsoft Access experience

Pay Range: 25.80  - 35.55 

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.