Training Support Specialist (Leonardo)

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more. 

The Leonardo Support Specialist is a proactive, detail-driven role perfect for someone who is passionate about training, systems, reporting, and communication. This position offers the opportunity to build hands-on experience in a fast-paced, supportive environment while contributing to meaningful business outcomes.

Working closely with the Leonardo Lead and the wider Leonardo ANZ Training team, you will play a key role in supporting and coordinating initiatives across both Retail and Professional Solutions channels. You will help drive the effective execution of system processes, enhance engagement with the Leonardo platform, and deliver high-quality reporting and communication support across the business.

Please note, this is a 12 month FTC.

Your responsibilities

• Support the deployment and maintenance of Leonardo processes, including documentation and any change communications.
• Generate and distribute regular reporting (weekly, monthly, and ad hoc) on Leonardo engagement, usage, and performance.
• Use Excel and Leonardo Power BI Reporting to collate data and deliver engagement insights to the business.
• Support Professional Solutions in providing reports on program completions as requested.
• Coordinate internal communications to stores (smartly) and PS and Retail sales teams regarding new Leonardo training modules, updates, and system changes.
• Support the rollout of training incentives and engagement activities across Retail and Professional Solutions channels.
• Assist the Leonardo ANZ team with planning and coordination of training events
• Support cross-functional collaboration with Store Excellence, Retail Operations, and HR as needed.

About you 

• Strong Microsoft Excel skills (pivot tables, formulas, data manipulation) with exposure to Power BI desirable
• Excellent written and verbal communication skills.
• Highly organised with strong attention to detail and ability to manage multiple tasks.
• Prior experience in a retail or wholesale environment (desirable but not essential).
• Understanding and advocacy of Leonardo highly desirable

Working at EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
• Abundance of local cafes, a major shopping centre and close to public transport facilities
• Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
• Wide range of career opportunities across the EssilorLuxottica network
• Complimentary full-time concierge services offering an exclusive hotel-style experience!
• Options for a hybrid working environment

Next Steps

To be considered for this opportunity, please click apply and send your resume today.

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.