Operations Support Manager ANZ

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

We are seeking a dedicated professional to enable sales growth and profitability for our Retail Network. In this role, you will play a crucial part in delivering key operational initiatives aimed at expanding both new and existing channels. Your focus will be on continuously developing and improving essential operational components, aligning closely with global objectives, and fostering strong internal business relationships.

Reporting into our Senior Operations Support Manager and with support from our Store Operations Support Administrator, this is a unique opportunity to make an impact in a dynamic retail environment. This role offers the chance to travel, including visits to our stores across ANZ, so applicants applying should be open to the occasional travel. As this position also involves communication with our global offices, some calls may be scheduled outside regular business hours. However, we value flexibility and encourage team members to work in ways that support a healthy work-life balance and promote their well-being.

Your responsibilities

• Provide operational support to stores via Service Desk Tickets, emails and Microsoft Teams
• Write and maintain the Store Operating Manual, partnering with cross-functional teams to roll out and embed best-practice operational processes across Retail stores
• Coordinate communication and processes for essential store operations, including stocktaking, store audit reporting, and high season support activities
• Identify and implement process improvement opportunities that drive positive impacts on store performance
• Facilitate Field Team Committee meetings to gain insights from store teams and field management
• Conduct store visits on a monthly basis to support in operational excellence and compliance
• Ensure operational processes and controls comply with the Trade Practices Act and relevant legislation through liaison with Legal and key stakeholders
• Oversee tasks related to the implementation and upkeep of store operational platforms, including SmartShopper, Smartly & Omnichannel delivery options
• Collaborate closely with local & global eCommerce and international Operations teams to ensure all initiatives are fit for our market
• Assist and support in the planning and execution of engagement events
• Support the training team in creating and delivering content related to operational initiatives and modules

About you

• Tertiary Degree preferred but not essential
• Minimum 2 years’ experience in retail management with store operations experience desirable
• Proficiency in retail systems and advanced skills in Microsoft Word, Excel, and PowerPoint
• Strong time-management abilities and prioritisation skills
• Skilled communicator with the ability to manage expectations effectively
• Strong influencing skills to guide stakeholders, demonstrating confidence and proactiveness in interactions with stakeholders of all levels of seniority
• Risk-aware, balancing commercial outcomes with compliance, and committed to continuous self-development

Working at EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
• Abundance of local cafes, a major shopping centre and close to public transport facilities
• Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
• Wide range of career opportunities across the EssilorLuxottica network
• Complimentary full-time concierge services offering an exclusive hotel-style experience!
• Options for a hybrid working environment

Next Steps

To be considered for this opportunity, please click apply and send your resume today.

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.