Audiology Operations Administrator

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

The Audiology Operations Administrator plays a critical role in supporting the Head Office team to ensure the smooth operation of Audiology services. This position is responsible for providing operation, systems and administrative support to Audiology leadership, Product team and clinical teams, contributing to the delivery of high-quality and compliant audiology services across the business.

This postion is highly cross-functional, working closely with vendors, internal support teams and store teams to enable smooth clinic operations, new store launches and continuous improvement of audiology systems and processes.

Please note this is a 12 month FTC. 

Your responsibilities 

• Provide operational and administrative support to audiology leadership, product team and clinical teams.
• Oversee systems and workflows within Auditdata Manage (audiology PMS).
• Manage vendor portals, manual, custom, and special orders efficiently.
• Support with testing and Project tasks
• Manage Hearing Services Program (HSP) portal administration and compliance processes.
• Support new store openings, coordinating equipment, system and key stakeholders

About you 

• Experience in healthcare operations, clinic support or multi-site retail health environments
• Operational coordination and stakeholder management skills
• Experience with SAP is preferred
• High attention to detail with strong documentation and process improvement capability
• Confident communicator and able to work with clinicians, corporate teams and external partners
• Analytics mindset and data drive approach
• Comfortable working in a fast-growing, evolving service environment

Working at EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
• Abundance of local cafes, a major shopping centre and close to public transport facilitiesVolunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
• Wide range of career opportunities across the EssilorLuxottica network
• Complimentary full-time concierge services offering an exclusive hotel-style experience!
• Options for a hybrid working environment

Next Steps

To be considered for this opportunity, please click apply and send your resume today.

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.