Payment Programs Manager

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more. 

We are seeking an experienced and detail‑driven manager to lead our portfolio of subscription and payment programs across ANZ.

This role is ideal for a process‑minded, analytically strong professional who can balance operational excellence with strategic improvement. You will work closely with Sales, Marketing, Operations, Finance, IT and external partners to ensure seamless execution and continuous improvement of our subscription and payment programs.

Your Responsibilities

• Own and manage the performance and strategy of Vision Plan, Humm and Q Card programs.

• Drive continuous improvement initiatives to enhance customer experience, financial accuracy and operational efficiency.

• Analyse data and performance metrics to optimise pricing, plan design, retention and revenue growth.

• Partner with Commercial and Operational teams to support prioritisation, investment decisions and platform improvements.

• Oversee end-to-end operational processes including billing, subscriptions, voucher management and settlements.

• Manage escalations and ensure timely resolution of billing, payment and subscription-related issues.

• Provide reporting and insights to senior stakeholders, identifying risks and opportunities to improve performance.

About You 

• A strategic thinker with strong commercial and analytical capability.
• Comfortable balancing strategic initiatives with hands‑on operational responsibilities.
• Process‑driven, structured and passionate about continuous improvement.
• Confident leading escalations, supporting frontline teams and ensuring operational excellence.
• Advanced Excel skills and confidence working with billing/payment platforms (Zuora, Adyen, SAP ideal).
• Proven experience in subscription management, payment programs or financial operations.

Working at EssilorLuxottica 

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
• Abundance of local cafes, a major shopping centre and close to public transport facilities
• Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
• Wide range of career opportunities across the EssilorLuxottica network
• Complimentary full-time concierge services offering an exclusive hotel-style experience!
• Options for a hybrid working environment

Next Steps
To be considered for this opportunity, please click apply and send your resume today. 

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.