Technology Product Manager

Requisition ID: 932255 
Store #: E05077 OPERATIONS FIELD 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

At Satisloh, we are proud of our products and services for the optical industry. As a global leader in the ophthalmic and precision optics markets, we manufacture machines and provide technological solutions for both. We believe our team is the driving force of the company applying ambition and entrepreneurial spirit to achieve success. Every Satisloh employee plays an important role; from the initial idea to the final coating, the team truly knows that lens making is an art .

Satisloh is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
 

General Function: Primary point of knowledge base on all things Integrated Solutions (IS), equipment and process. You will be responsible for knowledge transfer from Global IS team (as well as PM, Factory and AE when applicable), to Sales, Service and Customer. Support the Sales team with product, application and productivity knowledge and level 3 support when needed for SLNA only.

Major Duties and Responsibilities:

• Communicate regional requests (Software development, process and HW changes) with Global IS Team (as well as PM, Factory and AE when applicable).
• Build Install base for all labs to have MES-360 as their hub.  Drive business change and develop road map to have all U.S. Labs installed with MES-360.  Manage each install and insure connectivity of machines.
• Drive sales of E-Ticket and other IS products – with assistance from SLNA sales organization.
• Liaison with Global IS team. 
• High level support for Sr. Director of the Technology Group and Sr. VP of Service.
• Own Support training of current and new employees on all IS Products.
• Supports IS Academy activities, creating curriculums, preparing for classes and instructing classes.
• Support RxME, RX Universe and Lab optimizations projects at customers.
• Support programming needs for SmartCrib, Kimber responsibilities and other install needs at labs.
• Set up networks for reuse servers, iFLEX servers, and other related programming needs.
• Go into the field to investigate IS problems when needed.
• Creates reports for the SLNA Sales and Service Teams.
• Own NA Beta sites for IS products in collaboration with Global IS direction. (as well as PM, Factory and AE when applicable),
• Attends trade shows to provide support and assistance during customer meetings and on the show floor for demonstrations.
• When appropriate, act as Project Manager on Large or complex projects that require a lot of IS support.  HOR and Sr. Director of Technology will coordinate with Sr. Project Manager to assign certain projects for this role to oversee.
• Other duties as assigned.

Basic Qualifications:

• Bachelor’s degree in related field from accredited college or university. 4+ years of experience will be considered in lieu of education.
• At least 2+ years of experience in technology and product management industry.
• Strong computer skills including knowledge of Microsoft office and SAP.
• Strong analytical and problem-solving skills.

Preferred Qualifications:

• Previous Project Management experience.
• Experience in Optical industry a plus.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.