E-commerce Site Merchandising Specialist

Contract: Permanent/Full time

Compensation: 

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn! 

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your role

We are looking for an E-commerce Site Merchandiser, who will be responsible for optimizing the online shopping experience, ensuring that products are effectively showcased, promotions are well-executed, and navigation is seamless to drive conversions and enhance customer satisfaction. You will collaborate closely with cross-functional teams to ensure a consistent and engaging user experience. Your role will be critical in managing product sorting, promotional activities, and data-driven merchandising decisions to maximize sales and operational efficiency.

The ideal candidate has a strong analytical mindset, attention to detail, and a deep understanding of e-commerce best practices. They should be proactive, able to work in a fast-paced environment, and have excellent communication and coordination skills.

The main responsibilities include:

1. Managing and optimizing product visibility across the website, ensuring effective product placement and navigation.
2. Collaborating with cross-functional teams to plan and execute campaigns, promotions, and product launches.
3. Utilizing Algolia and CMS tools to update sorting rules, homepage carousels, and landing pages.
4. Monitoring performance metrics and conducting analyses to enhance site engagement and conversion rates.
5. Supporting the integration of personalization initiatives and ensuring seamless customer journeys.

The candidate will report to the E-Commerce Business Insight Manager.

Main responsibilities:

Website Merchandising & Optimization:

• Develop and refine sorting strategies on Algolia to optimize product visibility and ranking, balancing business priorities and customer experience
• Autonomously assess merchandising performance and propose optimizations to enhance engagement and conversion rates
• Update homepage carousels, landing pages, and promotional banners via Algolia and CMS, ensuring alignment with business goals
• Oversee the implementation of personalization initiatives, such as "You May Also Like" and Minicart recommendations, evaluating their effectiveness through data analysis
• Continuously monitor site navigation and product discovery to identify friction points and propose data-backed improvements

Performance Analysis & Reporting:

• Conduct deep dives on e-commerce performance to measure the effectiveness of merchandising strategies and recommend adjustments
• Track and analyze key e-commerce KPIs (traffic, conversion rate, AOV, revenue, stock sell-through, etc.) to inform decision-making and deep dive on brands, models and new collection
• Prepare and share comprehensive reports and insights with internal stakeholders to drive strategic decisions
• Work closely with analytics teams to measure the impact of site actions and continuously refine merchandising selections based on data

Promo & Clearance Management:

• Strategically select products for promotions based on business KPIs, aligning selections with commercial and financial targets.
• Maintain and refine clearance product lists, ensuring seamless execution, stock optimization
• Monitor product availability across direct and indirect channels, identifying discrepancies and opportunities for realignment. Liase with planning & D2C merchandising team
• Quantify the impact of product discontinuities and recommend proactive measures to mitigate potential revenue losses
• Collaborate with performance marketing and CRM teams to ensure site promotions are effectively leveraged across all customer touchpoints

Main requirements:

• At least 3-4 years of experience in Merchandising or in Product team
• Advanced knowledge of Microsoft Excel and PowerPoint
• Good knowledge of merchandising principles, including product presentation, assortment strategy, and promotional planning to drive sales.
• Ability to assess business needs, identify opportunities, and autonomously recommend merchandising adjustments to balance revenue, inventory, and customer experience
• Enthusiasm for digital innovation, market trends, and the evolving online retail landscape
• Prior experience in an e-commerce role preferred, with a deep understanding of online consumer behavior, conversion optimization techniques, and omnichannel dynamics
• Strong analytical skills to interpret e-commerce KPIs (traffic, CR, AOV, revenue, etc.), assess product performance, and optimize site merchandising accordingly. Familiarity with Adobe Analytics preferred
• Experience with Algolia or similar tools to manage sorting rules, product ranking, and search visibility (preferred)
• Familiarity with CMS platforms for landing page updates and product management (preferred)
• Experience with project management tools like ClickUp or similar for campaign planning (preferred)

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.