Data Analyst & Application Support

EssilorLuxottica, a fully integrated player, is a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

The company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With a worldwide presence across all stages of the value chain, EssilorLuxottica has over 180,000 employees committed to providing vision care and eyewear products that meet the individual needs and aspirations of each consumer. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products that have been rigorously tested to meet internationally recognized standards, from the simplest pair of glasses to the most sophisticated custom-made lenses and branded eyewear.

By investing heavily in R&D for cutting edge lens and frame technology, as well as reimagining the design, form and function of eyewear, EssilorLuxottica constantly sets new industry standards for vision care and eyewear and the consumer experience around it. Beyond the products we make, our company and our people are deeply committed to elevating the importance of vision as both a basic human right and a key lever for global development.

For more information, please visit www.essilorluxottica.com

Position: Data Analyst & Application Support 

Location: Latkrabang, Bangkok

Mission

Reporting to the GLID Calculation Support Manager, this role is responsible for managing the technical aspects of the Calculation Support Engineer team, providing support and assistance, and ensuring effective knowledge transfer and communication with IT Group and regional zones for all GLID deliveries.

Key Responsibilities

Team Management

• Define individual objectives for Calculation Support Engineers.
• Identify training needs and create action plans to strengthen technical expertise within the team.
• Provide coaching and training to enhance team capabilities.

Expertise

• Deliver Level 3 support for calculation applications (problem analysis and corrective patch specifications) in collaboration with IT Group Support (RxDS).
• Manage corrective evolutions (specifications and validation) in coordination with Zones, RxDS, and GLID development teams.
• Act as a resource for projects, including pilots and rollouts.

Testing & Package Delivery

• Improve release processes by reducing manual tasks, enabling faster delivery, minimizing errors, and ensuring smooth operations.

Communication & Training

• Serve as the primary point of contact in Asia (AEL, APAC, NE, GC) for calculation systems, including release management, evolution deployment, and issue resolution.
• Conduct knowledge transfer and training sessions for Zones IT, RxIT, ZTS, and internal GLID teams.

Skills & Qualifications

• Comfortable managing activities and teams in a constantly changing environment.
• Ability to prioritize multiple requests and make decisions on non-complex, low-impact topics.
• Strong coaching and team development skills.
• Excellent communication and collaboration abilities.

Technical Skills

• Solid understanding of data analysis and application support principles.
• Proficiency in SQL for database queries and data manipulation.
• Knowledge of Python for scripting and automation.
• Familiarity with cloud platforms (AWS, Azure) and deployment processes.
• Experience with CI/CD tools (e.g., Jenkins, GitLab CI) for release automation.
• Understanding of API integration and web services.
• Ability to work with testing frameworks and manage test environments.
• Knowledge of ITIL practices for incident, problem, and change management.
• Strong troubleshooting skills for application and system issues.