Regional Account Manager

Recognised as an industry leader in assistive technology, HumanWare's mission is to develop solutions that enable people living with a visual impairment and vision loss to develop their potential and maintain their autonomy.

From electronic magnifiers to talking GPS to braille devices, our products have helped more than a million people worldwide to see things differently and gain independence. With over 150 employees, our multidisciplinary approach is supported by our teams in electronics, mechanical and software engineering, operations management, manufacturing and logistics, sales and marketing, customer experience and administration. Founded in 1988, HumanWare is a Canadian company with international reach, and has been part of the EssilorLuxottica group since 2013.

Looking to make a difference?

HumanWare, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. 

Part of the EssilorLuxottica Group of companies HumanWare is a provider of innovative technology solutions dedicated to customers living with visual impairments or vision loss. Our products promote literacy, inclusion, and accessibility for students, workers, and individuals with age-related eye conditions.

The Regional Account Manager (RAM) plays a key role in managing and supporting key partners, including Vision Australia, Guide Dogs, and See Differently, while also driving direct sales within Victoria, WA, SA & TAS. We're looking for a motivated and results-oriented sales professional who can contribute effectively to the overall sales performance of HumanWare Australia (HAU).

Requirements for Success

• Develop and implement strategic growth plans for a defined portfolio of key accounts
• Provide same-day responses to customer inquiries and proactively follow up to resolve issues, escalating when needed to ensure resolution
• Collaborate with Blindness Product Specialists to increase Braille product sales through workshops and other field initiatives
• Accurately log all key account interactions and activities in the CRM system
• Maintain a clear and up-to-date sales pipeline and forecast using CRM tools
• Deliver timely and accurate quotations, and actively follow up on all sales opportunities within key accounts
• Partner with customer service and operations teams to promptly resolve daily challenges and deliver a best-in-class customer experience
• Monitor, report, and proactively respond to competitor activity within assigned territories
• Manage and maintain all company demonstration equipment within the territory, ensuring it is in good condition and properly tracked
• Continuously build and maintain deep knowledge of HumanWare products and those of competitors
• Represent the company at national conferences and sales meetings as required
• Carry out additional tasks and responsibilities as directed by management

Skills & Experience

• Prior experience within the eyecare, educational technology, or a related medical field
• Highly client-focused, committed to delivering exceptional service
• Skilled negotiator with the ability to present and close deals
• Proven track record for pursuing new business opportunities
• Excellent interpersonal skills; able to establish trust and rapport across all levels
• Strong organisational, time management, and problem-solving capabilities
• Self-starter with a high level of motivation
• Ability to think strategically and outside the box when identifying and engaging prospects
• Flexible and adaptable, with the ability to travel up to 70% of the time, including overnight stays when required

Working with HumanWare

A career with HumanWare will offer you rewarding experiences and the opportunity to develop your skills every day.

• We offer a competitive salary package that reflects your skills, experience, and the value you bring to the team
• Enjoy additional rewards through our performance-based bonus scheme recognising and celebrating your individual and team achievements
• Able to work independently and collaboratively
• Industry leader creating solutions that empower people with visual impairments to live independently
• Car Mileage reimbursement per km travelled

To be considered for this opportunity, please click apply and send your cover letter and resume today. As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.