Customer Service Consultant

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more. 

• Managing and completing backend work efficiently
• Chasing outstanding jobs to ensure timely completion
• Acting as a job runner to support workflow and deadlines
• Running and analysing reports (primarily using Excel)
• Making outbound calls to obtain missing information or follow up on damaged frames
• Liaising with internal teams to resolve issues quickly and effectively

• A great attitude and willingness to collaborate with other teams
• A vibrant, go-getter mindset
• Strong Excel skills (including data handling and reporting)
• Excellent problem-solving abilities
• Strong communication skills and confidence making outbound calls
• Highly organised with good attention to detail

• Supportive team environment
• Opportunity to develop operational and reporting skills
• Varied role with real responsibility and impact

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.