Sr. Specialist Field Service Technician - Precision

Requisition ID: 920113 
Store #: E05079 OPERATIONS FIELD 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

At Satisloh, we are proud of our products and services for the optical industry. As a global leader in the ophthalmic and precision optics markets, we manufacture machines and provide technological solutions for both. We believe our team is the driving force of the company applying ambition and entrepreneurial spirit to achieve success. Every Satisloh employee plays an important role; from the initial idea to the final coating, the team truly knows that lens making is an art .

Satisloh is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
 

General Function:

Provides prompt and accurate technical support by performing the following duties.

Major Duties and Responsibilities:

• Installs, repairs and performs maintenance on all Precision Optics CNC machinery.
• Possesses ability to read and interpret hydraulic, electrical, PLC and pneumatic schematics.
• Provides technical support to customers via travel and telephone support.
• Assists customer service and shipping/receiving with part identification.
• Maintains normal travel schedule which involves approximately 80% travel to customers and 20% office, trade shows, training and coordination meetings.
• Provides prompt and accurate technical support via customer service phone calls.
• Addresses customer issues in a timely manner.
• Maintains ongoing contact with Field Service Manager to discuss scheduling.
• Prepares expense reports.
• Provides manuals and other documentation to customers upon request.
• Attends trade shows and exhibitions.
• Attends product/operations training in Wetzlar, Germany and Switzerland upon request.
• Prepares customer trip and call reports.
• Updates and maintains customer database.
• Prepare Service Work Orders for all customer visits.
• Other duties as assigned.

Basic Qualifications:

• Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience with multi axis CNC machinery.
• Knowledge of optics industry and fabrication methods a plus.
• Knowledge of Windows SIGHT program and Microsoft Access.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.