Customer Service Specialist

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network, and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn.

Your #FutureInSight with EssilorLuxottica

Being one of us means you’re a unique part of our inclusive community.

We are looking for ​a bright, energetic and customer-oriented Customer Service Specialist to join our dynamic Luxottica Budapest office. As a Customer Service Specialist, you will work closely with various departments to ensure smooth and efficient daily operations. Collaborating with our Sales team, you’ll play a key role in creating a positive experience for all our clients.

Customer Service Specialist

Responsibilities

• Processing orders correctly and on time

• Management of orders including order submission, modifcation, cancellation

• Handling of claims, returns

• Entering orders into the system, issuing invoices, issuing approvals

• Receiving various requests and providing information about products, receiving orders or complaints

• Communication with domestic customers via phone, email

• Work in internal systems necessary for business

• Processing complaints - receiving complaints, processing complaints, issuing approvals, communication with the customer and production, processing complaints in the internal system

• Closely cooperates with other departments of the company

• Creates and analyses relevant reports based on superior request

• Performs other tasks upon request of the superior

Requirements

• Knowledge of English language

• Computer skills (MS Office); knowledge of SAP is an advantage

• Digital skills

• Skills needed to provide services, motivation and active work

• Good stress management

• Taking initiatives

• Teamwork

• Disciplined person with a flexible approach to work

• Ability to set priorities and good organization of work

• An eye for detail and neatness

• Good communication and presentation skills

• Hard-working

• Independence, time flexibility

• Working experience on the same or similar position (a preferable requirement)

What’s in it for you

In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of some of the benefits and perks you will enjoy by choosing us:

• Access to our cutting-edge learning platform, Leonardo, and personalized development programs to help you grow professionally and personally.

• Access special offers for employees on a vast range of eyewear, eye care products, and fashion apparel, so you can enjoy our world-class brands firsthand.

• Competitive salary and bonus scheme based on performance

• Friendly working environment

• Cafeteria plan

• Refreshment at work

Expecting starting date is immediately or upon agreement.

If you are interested, please apply by sending your resume together with a cover letter in English. 

Recruiting process

Our recruitment process may vary. If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique