Customer Service Specialist (Frames)

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn! 

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Job Overview:

We are looking for a highly skilled Customer Service B2B Specialist to join our Optometry Customer Service Team. This role will be responsible for providing support to our Romanian B2B customers, ensuring clear communication and efficient management of orders and complaints.The ideal candidate will possess deep knowledge of resolve issues efficiently while fostering strong customer relationships and customer support. 

Main Responsibilities and related activities

• Processing orders accurately and on time, as well as communicating with customers via phone and in writing
• Receiving various requests and providing information about products, received orders, or complaints
• Entering orders into the system and issuing approvals
• Working with internal systems necessary for business operations
• Handling complaints – receiving, processing, issuing approvals, communicating with customers and production, and managing complaints in the internal system
• Closely collaborating with other company departments
• Preparing and analyzing relevant reports based on supervisor specifications
• Performing other tasks as assigned by the supervisor

Must-have requirements

• Excellent knowledge of the Romanian language, written and verbal
• Customer Support Experience- working experience on the same or similar position
• Knowledge of SAP is an advantage
• English language skills - at least intermediate level
• Italian language skills - nice to have 
• PC proficiency (Excel, Word, Outlook) 
• Strong organizational and time management skills
• Experience providing technical troubleshooting and product support for businesses. 

What’s in it for you

In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.  

• Access to our cutting-edge learning platform, Leonardo, and personalized development programs to help you grow professionally and personally. 

• Join the Corporate Shareholding Program “SUPERBOOST”, an opportunity to share in the company’s success and directly benefit from EssilorLuxottica’s growth. 

• Access special offers for employees on a vast range of eyewear, eyecare products, and fashion apparel, so you can enjoy our world-class brands firsthand. 

• Benefit from comprehensive health insurance coverage, ensuring you and your family’s well-being.
• Learn from your supervisor through hands-on collaboration.
• Meal vouchers
• Private medical insurance and Life Insurance
• Vacation vouchers
• Christmas, Easter and International children day bonus
• Bonus for : Newborn, Marriage
• Lenses with special price for employees
• Possibility to deduct public transportation subscription
• Free days for bank holidays that are happening in the weekend (usually 2-3 days /year)
• Additional 1 free day for each 5 years experience/ employee (government law) on top of 21 days/year.
• Opportunity to define and create new ideas and processes, work with international colleagues, and enjoy flexible working hours.

If you are interested, please apply by sending your CV in English!

Recruiting process

Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.

We Are One: Our DEI commitment

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.