Field Service Technician

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more. 

We are looking for an experienced and enthusiastic full-time field Technician based in our  Auckland head office to cover our New Zealand customer base and support our national team. The role includes installation, maintenance and repairs of our range of diagnostic instruments, software and consultation room furniture. Training our valued customers on the use and maintenance of their equipment investment is a key component of the role, and will allow the successful applicant to share their professional skills and experience. This will also carry over to demonstrating our equipment in our workshop and at industry exhibitions..

About the Role

• Installation of Ophthalmic equipment and associated systems software and hardware.
• Quality assurance testing, preventative maintenance and onsite repairs of equipment
• IT support and installations (online, phone and/or onsite).
• Trade exhibition / Conference booth setups and pack ups - occasional weekend and/or after hours will be required (likewise for travel arrangements).
• Preparation and dispatch of goods for customer orders and/or demonstrations including trade exhibitions and conferences.
• Assisting technical team members with various facets of operations.
• Logging of faults and reporting to management and/or manufacturers.
• Logging instrument loans, returns and goods for repair.
• Submitting service reports for all jobs.
• Liaison with other engineers/technicians, office and warehouse staff (including interstate) to ensure good communication and continuity.
• Occasional manual movement of heavy equipment on-site.
• Flexibility with work, travel arrangements and hours is necessary.'

Our ideal candidate will have:

• Applicants need to be competent in IT and technically capable of solving basic electronic circuitry issues with diagnostic equipment.
• Working within various Windows OS and in small Local Area Networks is commonly required in this role
• Holder of a Restricted Electrical License (REL) would be at an advantage, or the ability to obtain your REL
• NZ driver’s license is mandatory
• Forklift license an advantage (training course will be required)
• ESTSA level 1 is an advantage but not a requirement (training course will be required)
• Hight attention to detail
• Excellent interpersonal and communication skills

Those familiar with this type of equipment will appreciate the products are generally of a heavy nature, so whilst we practice safe work methods, you will need to be fit, strong & healthy to be effective in this role. 

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.