Customer Service Specialist

Widen Your Horizons. Join the Next Chapter of Your Career

At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference.

We work for a brighter future, thinking today about the world of tomorrow. ​

Don’t miss the chance to shape your #FutureInSight with us!

Customer Support

CIS specialist tasks

• receiving and processing orders of goods, apparel, frames and lenses
• issuing invoices, documents
• communication with customers, phone, email, sales events (B2B)
• managing warranties
• managing shipments
• receiving complaints regarding quantities or conditions in accordance with the issued invoices
• managing goods returns
• closely cooperates with other departments of the company
• creates and analyses relevant reports based on superior specifications
• other tasks as necessary at the superior's request.

The candidate must also have:

• excellent knowledge of the English language, written and verbal
• experience/knowledge with ophthalmic lenses and optical equipment
• computer skills (Microsoft Office, the Internet and Outlook); knowledge of SAP an advantage
• a friendly, impartial and flexible approach to work related tasks;
• working experience on the same or similar position (a preferable requirement);
• strong organizational and time management skills
• good communication, interpersonal, and problem-solving skills
• an eye for detail and neatness

WHAT DO WE OFFER?

• Educational and language courses
• Friendly working environment in modern premises
• Competitive compensation
• Opportunities for personal growth and professional development
• You can be the part of a constantly developing multinational company,
• You will have the opportunity to work together with collaborative and welcoming colleagues
• You can learn from a senior executive during working together,
• You will have the opportunity to define and create new ideas and processes, to work with foreign colleagues and to work in a flexible working schedule.

If you are interested, please apply by sending your resume together with a cover letter in English. Thank you for your interest and we look forward to meeting you!

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.