For Eyes - Optician

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At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference.

We work for a brighter future, thinking today about the world of tomorrow. ​

Don’t miss the chance to shape your #FutureInSight with us!

GENERAL FUNCTION 

The Optician provides quality customer service in the sale and dispensing of eyeglasses, non-prescription sunglasses, contact lenses, and accessories.  Ensures customers are always delighted by performing the key steps of our selling model.  Develops the optical skills of others and create an effective learning environment.  

MAJOR DUTIES AND RESPONSIBILITIES 

• Conveys a commitment to providing unsurpassed Customer Service
• Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
• Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx and price needs. Suggests improvements and recommends solutions to problems.  Assists other retail associates with difficult or complex areas of customer product needs and prescriptions.
• Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
• Assists co-workers who have questions or problems; cooperates readily in group efforts.
• Acts as a leader in optical acumen that provides a voice for associates due to their expertise.
• Educates the customer on For Eyes’ guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.
• Project a positive attitude toward all company objectives and directives; always demonstrate teamwork, including attendance at staff meetings and other training or company functions as required.
• Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
• Ensures finished eyewear meets optical standards and customer requirements/requests.
• Proficient in Order tracker to support customers getting orders.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms. 

BASIC QUALIFICATIONS 

• High School Diploma or equivalent
• ABO Certification
• Optical dispensing experience
• Knowledge of current optical theory and merchandise
• Knowledge of current store merchandise assortment and use of Inventory management systems.
• Strong communicator and listener
• Sales skills – ability to use and carry a IPAD / tablet
• Comfortable with use of technology to engage patients, customers and associates.

PREFERRED QUALIFICATIONS 

• Previous customer service and retail experience

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.