Field Service Technician

Requisition ID: 857659 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you’ll bring our most advanced technology and innovative products to our partners.

As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision.

Walman is part of EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.

GENERAL FUNCTION

The Service Technician Specialist performs technology service and repair work in the service department and provides troubleshooting support to customers and coworkers via telephone and e-mail.

MAJOR DUTIES AND RESPONSIBILITIES

• Perform service and repair work on customers’ equipment and used equipment within Service Department. 
• Perform troubleshooting support via telephone and email to customers and co-workers with a high level of professionalism and courtesy. 
• Complete service reports; detail product problems encountered, service work completed, and replacement parts used. 
• Maintain time log data sheets. 
• Prepare service estimates for parts, labor, and shipping. Obtain customer authorization for service work to be completed based upon estimated costs. 
• Achieve and maintain proper repair work standards to stated specifications. 
• Observe and seek to improve communication systems between the sales force, the Operations Manager, and the Service Department to better serve the needs of our customers and the interests of the company. 
• Investigate warranty claims by providing written reports and testimony regarding product failure. 
• Continually review and improve processes to simplify jobs. 
• Handle requests from management on a timely basis. 
• Perform quality audits as requested. 
• Maintain work area in a neat, clean and organized condition. 
• Understand and follow all company policies and procedures and assure compliance with all attendance and safety rules & regulations.  Maintain confidentiality of all proprietary and HIPAA protected information.  
• Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload.  Cooperate with other coworkers and demonstrate a good attitude.  Perform an acceptable quantity and quality of work on time as required.  
• Provide proper training, work direction, and technical guidance for less experienced coworkers.  Attends company-sponsored training meetings when necessary. 
• Performs other duties as assigned. 

BASIC QUALIFICATIONS

• High school diploma, GED or equivalent work experience
• Demonstrates mechanical and/or electrical aptitude. 
• Good troubleshooting ability and interpersonal skills with peers, strong telephone skills with customers and vendors. 
• Able to lift and/or move up to 50 pounds. 
• Specific vision abilities required by this job, including close vision and color vision. 

PREFERRED QUALIFICATIONS

• Associate degree in computer/Electronics Technology
• Experience with specialized electronic testing equipment including oscilloscopes, optical camera alignment tools, and digital multi-meters
• Ability to read and interpret electrical schematics, analyze digital and analog waveforms, and ability to perform component-level circuit board repairs 

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 
 
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 
  
We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.