Support Liaison Officer

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more. 

We are seeking a proactive hands-on Support Liaison Officer at our Essilor Technology Centre based at Silverwater.

The role will be supporting operations of the Fitting department and previous experience in the Optical Industry is advantageous however not essential as training can be given.

This is an exciting opportunity to join an expanding and progressive company and learn about the Optics industry from the ground up.

Main Responsibilities:

• Coordinate and support our internal operations and customer service teams
• Support the day-to-day operations within the fitting team
• Liaise with stakeholders to assist and support with the planning and delivery of orders to customers
• Data entry and monitoring of our Service Desk system

Our Preferred Candidate Will Have:

• Experience working with Production environments
• Strong computer literacy, including navigating ordering systems, Excel and tools
• Good interpersonal and communication (both written and verbal) skills
• High attention to detail
• Good collaboration and stakeholder engagement coupled with the ability to work autonomously
• Capability and willingness to learn new information
• Previous experience in the Optical Industry will be advantageous and highly regarded

If you can see yourself having a great career in the Optical Industry, we'd love to hear from you

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.