LOGISTICS BUSINESS SUPPORT FC POLAND

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn! 

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your role 

As a member of our logistics customer service team, the selected candidate will be responsible for second level customer service activities. This position requires an analytical mindset, goog communication skills, and the ability to multitask effectively. The main focus of the role is to support the EMEA subsidiaries where the local customer service teams are, and Essilor Luxottica internal business, by providing assistance with accurate and timely information regarding shipment status on and any other logistics-related queries, analyzing data and being a support and an interface between FC Poland and the business.

Main responsibilities: 

•    Follow-up on logistics requests and issues as well as new initiatives, with related business partners
•    Monitor and maintain the Logistics Service Levels on target from FC Poland cross market 
•    Filling in and maintenance of the tables related to the logistics settings (warehouse + transportation), aligned to the business requirements
•    Maintain a proper relationship with the specific business partners and all related internal and external stakeholders by holding regular review meetings with to align on logistics issues and/or opportunities.
•    Manage daily and weekly monitoring of orders to review accuracy to defined targets and to track the amount of work touched to help with process optimization. 
•    Communicate any operational changes to processes or deliveries to all relevant departments.
•    Support warehouse operating by liaising with FC operations team on courier changes impacting demand. 
•    Support corporate logistics business support EMEA department by liaising with the warehouse management team to provide timely feedbacks on orders processing status.

Main requirements:

•    Educational Background in Economics/ Foreign languages 
•    Experience within Sales environment 
•    Excellent communication and interpersonal skills 
•    Experience with Microsoft Office software packages
•    High quality written and verbal communication skills
•    Languages: Mandatory: English; Nice to have: Italian

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.