Customer Support Specialist

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more. 

EssilorLuxottica currently have 3x three month fixed term contracts commencing as soon as possible working within our Customer Support team,  we are looking for energetic applicants to be a part of our customer’s journey by providing a world class experience for our customers. This will involve taking inbound calls and responding to emails and social media requests. Being part of a vibrant and experienced team, you will ensure quick resolutions by providing an end-to-end service. 

• Respond to inbound customer enquiries in a timely, and professional manner.
• Complete customer data updates and maintenance.
• Provide end-to-end support by working with internal and external departments to resolve customer and/or system issues. 
• Assist customers effectively by improving their overall customer experience across our products and services.
• Ensure compliance as per Luxottica's work health and safety policies and procedures

Skills & Experience 

• Excellent customer service experience from a retail, hospitality or call centre background.
• Natural problem solver, communicator and solution focused
• Initiative to 'think outside the box' to ensure best solutions for our customers
• Strong attention to detail
• Solid knowledge and understanding of Microsoft Office suite

Working at EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

• Discounted onsite parking and product discounts for family & friends
• Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
• Abundance of local cafes, a major shopping centre and close to public transport facilities
• Complimentary full-time concierge services offering an exclusive hotel-style experience!
• Options for a hybrid working environment

Please note as we are in our peak season our lock out period is from 18th November- 28th February 2025, to be successfull for this role applicants must not have annual leave booked during this time (excluding public holidays) 

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.