B2B E-Commerce Product Specialist

If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn! 

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your role

We are looking for a proactive and detail-oriented B2B eCommerce Specialist who will drive the evolution of our eCommerce B2B platform deployed at global level.

This role focuses on ideating innovative solutions, collecting and analyzing requirements from different dept. or direct from the users, designing user-centric workflows, managing testing processes, and training stakeholders on new functionalities. The ideal candidate will be a smart thinker with a customer-focused approach, ensuring our platform meets the needs of our business and clients, meaning opticians. The product specialist will be part of a team with specific process assignments, strictly collaborating with IT dept. and with digital business development team appointed to facilitate solution adoption.

Main responsibilities:

• Project management: from analysis (requirement collection)  to design phase (functional analysis approval), user acceptance test and deploy strategy.
• Ideation of new solutions: gather insights from customer feedback and behavior analytics. Work with subsidiaries (marketing, sales, customer service teams, service dept.)  and corporate depts. to find innovative and challenges solutions that can improve customers’ life and care.
• Test and quality assurance: Execute UAT tests and coordinate them with stakeholders and clients. Collect and prioritize feedback from testing phases.
• Training and documentation: Train internal teams on new features and workflows. Maintain up-to-date documentation for all implemented features.
• Stakeholder Coordination: Collaborate with IT and development teams to ensure requirements align with technical capabilities. Coordinate business process owners to properly manage expectations
• Support on Issue Resolution: be the escalations level of subsidiaries  when issue resolutions are taking more time than expected (maintenance responsibility on IT dept)

Main requirements:

• At least 2 years of experience in digital platform management
• Project management skills
• Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements.
• Expertise in gathering and documenting requirements (using tools like JIRA, Confluence, or similar is a plus).
• Excellent communication and presentation skills (using ppt, excel) with the ability to engage both technical and non-technical stakeholders.
• Strong relational skills  (being a Facilitator)
• Flexibility and open mind
• Availability for travelling (when it will be possible)
• English (very good level) – interaction with all subsidiaries
• Italian
• French is a plus

What’s in it for you

In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique; have a glimpse of some of the benefits you will enjoy as a successful candidate:

• Access to our cutting-edge learning platform, Leonardo, and personalized development programs to help you grow professionally and personally.
• Enjoy flexible work conditions, health insurance coverage, ticket restaurants, internal rooftop canteen
• Join the Corporate Shareholding Program “BOOST” an opportunity to share in the company’s success and directly benefit from EssilorLuxottica’s growth.
• Access special offers for employees on a vast range of eyewear, eye care products, and fashion apparel, so you can enjoy our world-class brands firsthand.
• Enjoy our “Disconnect Program” a holistic approach to work-life balance, including initiatives for mental health, yoga, jogging sessions, and more, designed to help you recharge and stay healthy.

Recruiting process

Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.​
 

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.