Director- Store Systems

Requisition ID: 869310 
Position:Full-Time
 

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. 

GENERAL FUNCTION

The Director Store Systems for Corporate Retail Licensed Brands is responsible for the support and sustainment of the Brand’s complex and diverse store systems. They will provide operational leadership on the current customer transaction projects as well as pro-actively work toward future needs with a focus on Digital applications and OMNI channel projects. They will exercise independent judgment and discretion to identify and recommend improvements in operational efficiencies, processes and productivity, and collaborate in the development, implementation and communication of technology strategies and plans. They will identify and recommend improvements in operational efficiencies, processes and productivity based on experience and strategic analysis.

MAJOR DUTIES AND RESPONSIBILITIES

Store Systems Management

• With IT, serve as Operations liaison for store systems management including issue resolution, user acceptance testing and release management
• Serve as SME to ensure all systems functional requirements, deployment, and sustainment plan meet Brand needs

Project Management

• Lead cross-functional implementation of Store Technology initiatives to include POS and mobile technology, Digital applications, and OMNI channel initiatives
• Represent the stores perspective on all store technology hardware and software initiatives
• Leads the functional development of the customer transaction processes across store systems
• Establish processes and tools for support, sustainment and release management of live, chain wide store systems to enable our associates to deliver amazing customer experiences
• Proactively partner with IT & cross functional teams to review store system usage, performance and feedback to drive strategy for future enhancements
• Drive field usability, adoption and performance
• Track project status against key milestones and evaluate ability to achieve timeline
• Identify issues and maintain ongoing log
• Coordinate issue resolution meetings between user group and technical team
• Align all system release and deployment timing with Senior Ops Leaders
• Provide communication content for all projects and initiatives

Leadership

• Drive operationalizing and standardizing existing store systems enabling associates to serve customers with excellence and to ensure consistent, repeatable deployment plans and heightened execution
• Identify opportunities for continuous improvement and develop project plans to deliver on those improvements

BASIC QUALIFICATIONS

• Bachelor’s Degree or equivalent work experience
• 10+ years experience with retail or system implementation
• 5+ years project management experience
• Strong analytical and critical thinking skills
• Clear communications, both written and verbal
• Ability to balance multiple projects simultaneously
• Proficiency of Windows software (Word, PowerPoint, Excel, Outlook)

PREFERRED QUALIFICATIONS

• College Degree preferred
• Project management experience with complex system deployments
• Project Management Certification
• 5+ years in highly technical discipline and/or specialty retail
• 5+ years operations experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 
 
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 
  
We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.