Corporate - Manager - Operations (Lab Operations)

Requisition ID: 866561 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same.  And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.

Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear.  In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands.  Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical.

If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.

GENERAL FUNCTION

The Manager of Lab Operations will be the primary point of contact for Luxottica Lab Services (LLS), Ray-Ban (RB), Oakley (OK), and other associated labs; responsible for new product introduction, catalog management, day to day operations, and managing new projects. The Manager also owns cross functional coordination with various internal and external resources to intake all EyeMed lab related issues, determine the root cause, coordinate a solution and communicate to any impacted parties. The Manager will also be responsible for managing and determine the direction of our new IOF Compliance Program as well as our DM Discount Lab Program, making key directional decisions on two critical EyeMed Lab Operations programs.

MAJOR DUTIES AND RESPONSIBILITIES

• Leads and enables the functional design of the LLS, RB, and OK catalogs and associated functionality and manages changes in business needs to ensure it meets our end user’s needs.
• Lead provider and EyeMed financial analysis for Ray-Ban and Oakley package pricing during new product introduction. Review final recommendation with Ray-Ban, Oakley, and EyeMed Leadership team
• Designs the appropriate operational processes to follow as changes are made to the catalog in the test and production environment.
• Leads testing and implementation of all new products added to the LLS, RB,and OK
• Primary owner of the Dispensing Model (DM) Discount program, managing business operations and identifying improvements on a multi-million dollar revenue business
• Responsible for owning the In-Office Finishing (IOF) compliance process; developing and coordinate a process between Essilor, EyeMed Lab Operations, and EyeMed Provider Relations to ensure independent providers program compliance
• Work with key contacts from external labs to implement new technologies and innovative lab intiatives: Vision Web, LLS, Ray-Ban, and Oakley
• Leads monthly leadership meetings with LLS, VisionWeb, and EyeMed, reporting on current state of solution, identifying any potential issues or red flags, and reviewing proposed initiatives for enhancing the process
• Monitors system and solution health and creates operational reporting to proactively identify operational efficiencies and potential issues across entire EyeMed lab network. Responsible for communication plan due to system outages or other lab operations issues, ensuring impacted teams and providers are informed and have an outlet for questions.
• Mentors new resources on the team to educate them on our processes, procedures, and current initiatives.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent work experience
• 5+ years of professional experience in business, technology, and process-oriented environments
• Demonstrated success in problem solving, collaboration and communication
• Able to identify obstacles quickly and develop solutions that support the business
• Proficiency with Microsoft Office product suite
• Strong organizational and time management skills
• Strong critical thinking and data analysis skills
• Strong oral and written communication skills

PREFERRED QUALIFICATIONS

• Industry experience related to eye care and/or optic/lens and frame experience
• Experience working with optical laboratories or like experience
• Experience leading resolution to cross-functional issue resolution
• Business Objects reporting experience
• Advanced Excel skills

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. 

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