Customer Service executive KCH

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

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Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible!

We are looking for Mandarin-speaking candidates who will be working with Mandarin-speaking supplier.

Key Responsibilities:

• HANDLING INQUIRIES AND RESOLVING ISSUSES – customer service representatives interact with customer through various channel (Phone to answer call, provide information and resolve any problem or complaints)

• PROVIDING SUPPORT- assist customers in using product/ services effectively, troubleshooting technical issues, and guiding them through process such as placing orders or making returns.

• CREATE ORDER IN SYSTEM – help customer to place order in rainbow system (stock & RX lens).

• PROCEED CREDITS RETURNS- receiving & processing customer good return / check quality of the lens returns.

• RECEIVE PARCEL FROM HQ – update time received, sorting the job and packing (flag the completed order in system).

• COLLECTION FROM DESPATCH- sorting and check items from dispatch.

• SEND PARCEL TO HQ – send job edging to HQ (frames stock and RX lens).

• Assist Warehouse – Pick lens and invoicing the order. ( IF NEEDED)

• LEARNING LEORNADO PLATFORM - Do course in Leornardo.( TRAINING & LEARING PROCESS)

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.