Specialist Service Technician (Walman)

Requisition ID: 863329 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our portfolio of more than 150 renowned brands spans various categories, from frames, lenses and instruments to brick-and-mortar and digital distribution as well as mid-range to premium segments. EssilorLuxottica’s Instruments division provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals' expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients' quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements.

GENERAL FUNCTION

The Service Technician Specialist performs technology service and repair work in the service department and provides troubleshooting support to customers and coworkers via telephone and e-mail.

MAJOR DUTIES AND RESPONSIBILITIES

• Perform service and repair work on customers’ equipment and used equipment within Service Department. 
• Perform troubleshooting support via telephone and email to customers and co-workers with a high level of professionalism and courtesy. 
• Complete service reports; detail product problems encountered, service work completed, and replacement parts used. 
• Maintain time log data sheets. 
• Prepare service estimates for parts, labor, and shipping. Obtain customer authorization for service work to be completed based upon estimated costs. 
• Achieve and maintain proper repair work standards to stated specifications. 
• Observe and seek to improve communication systems between the sales force, the Operations Manager, and the Service Department to better serve the needs of our customers and the interests of the company. 
• Investigate warranty claims by providing written reports and testimony regarding product failure. 
• Continually review and improve processes to simplify jobs. 
• Handle requests from management on a timely basis. 
• Perform quality audits as requested. 
• Maintain work area in a neat, clean and organized condition. 
• Understand and follow all company policies and procedures and assure compliance with all attendance and safety rules & regulations.  Maintain confidentiality of all proprietary and HIPAA protected information.  
• Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload.  Cooperate with other coworkers and demonstrate a good attitude.  Perform an acceptable quantity and quality of work on time as required.  
• Provide proper training, work direction, and technical guidance for less experienced coworkers.  Attends company-sponsored training meetings when necessary. 
• Performs other duties as assigned. 

BASIC QUALIFICATIONS

• High school diploma, GED or equivalent work experience
• Demonstrates mechanical and/or electrical aptitude. 
• Good troubleshooting ability and interpersonal skills with peers, strong telephone skills with customers and vendors. 
• Able to lift and/or move up to 50 pounds. 
• Specific vision abilities required by this job, including close vision and color vision. 

PREFERRED QUALIFICATIONS

• Associate degree in computer/Electronics Technology
• Experience with specialized electronic testing equipment including oscilloscopes, optical camera alignment tools, and digital multi-meters
• Ability to read and interpret electrical schematics, analyze digital and analog waveforms, and ability to perform component-level circuit board repairs 

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 
 
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 
  
We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.