Lab Expeditor

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Compensation: [[salaryMin]]

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn! 

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

JOB SUMMARY:

This role acts as a lab advocator between the lab, customer service & order entry to expedite orders effecting lab service level and to better serve our customers. Identify orders in the lab WIP through the reporting of See 4 C, Optifacts, & Salesforce. (ex. stuck orders, no cut outs, canceled, needing information, needing attached shape.) Any orders at risk of failing service level expectations will need to be identified, investigated, tagged and put into the production process. This position will report to lab management. This position is not to interfere or replace the responsibilities of our CS/OE teams.

ESSENTIAL FUNCTIONS:

• Prompt, regular attendance and available for overtime as needed.
• Communication with lab management team is critical in understanding lab issues
• Develop and maintain cooperative working relationships with customers, co-workers, management and sales.
• Use knowledge to occasionally advise customers or seek out assistance on problem jobs
• Use knowledge to make the necessary job changes to get the order in the production process
• Handling any additional delegated duties given by manager
• Identify & expedite tray to next department to continue production (tagging the order)
• Review any delayed orders in the Ticket que and act accordingly by correcting and opening/closing tickets
• Monitor the delayed job workflow at outsource/offsite area
• Communicate breakage to Customer Service through the Ticket/Case process
• Monitor the “Complaint Management” tool, investigate the compliant and follow up with the account
• General knowledge of current operating system
• Maintain an organized and clean working area.
• Professional behavior, respectful & courteous maintained at all times
• Both sitting and walking required for these duties

BASIC QUALIFICATIONS:

• A high school diploma or equivalent
• 1+ years of related work experience in Manufacturing experience in lab settings is preferred but not required
• The ability to meet measurable standards in a dynamic production environment
• Demonstrate good judgement and decision making skills
• Problem solving abilities
• Optical and Opti-facts experience
• Strong oral and written communication skills
• Excellent organizational abilities
• Attention to detail

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.