Electro-Mechanical Support Engineer

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

We are at the forefront of providing cutting-edge solutions to Opticians and Optometrists. Our advanced technologies support the precise cutting and mounting of correction lenses, as well as the refraction and diagnosis of eye diseases. Our mission is to empower vision professionals with state-of-the-art equipment and services, enabling them to meet their business needs and foster strong, trusting relationships with their patients.

As an Electro-Mechanical Support Engineer, you will play a pivotal role in our Finishing product range. You will lead the charge in disseminating technical knowledge, actively support our global technical network, and drive the continuous improvement of our products and services within the Instruments Division.

Internally we refer to this role as an International Technical Support Manager.

Key Responsibilities:

1. Technical Reference for Multiple Countries:

• Provide expert technical support across our global network.
• Act as the central contact for resolving technical issues and addressing customer inquiries in collaboration with our R&D team.

2. Knowledge Transfer Within the Network:

• Enhance the technical knowledge of our network by sharing training content and conducting training modules.
• Distribute relevant technical documentation to teams across different countries.

3. Participation in Continuous Improvement:

• Collaborate with internal teams to identify opportunities for product and process improvements.
• Gather feedback from the distribution network to contribute to the evolution of our products and services.
• Propose innovative solutions to optimize operational efficiency and customer satisfaction.

4. Project Management:

• Lead or participate in projects related to your activities, depending on the complexity of the subject.

Qualifications:

• Educational background in electro-mechanical or any industrial specialty engineering.
• At least 2-3 years of experience in technical support or technical project management.
• Solid experience in problem analysis and solving.
• Proficiency with basic software packages and information systems (PC, connectivity).
• Responsiveness and a customer-oriented approach.
• Strong listening skills and an analytical mindset, enabling accurate diagnoses and effective solutions.
• Proficiency in conducting training sessions with a pedagogical sense.
• English is mandatory; French is a plus but not a requirement.

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