Customer Service Consultant

Essilor is the world leader in the optical lens industry, partnering with optometry practices to provide the right lens for their patients. We have sites across Australia, and operate in over 70 countries globally! As a Optical Customer Service Consultant in our Chipping Norton location you will learn about the optical industry, optics (such as different eye conditions) and optical dispensing. You will be trained to become one of our Customer Service Representatives who are the primary contact point for customer enquiries via inbound and outbound calls & emails, and are relied on by our customer for technical advice and product recommendations on different lens solutions.

Our ideal candidate will have:

• Optical Knowledge
• 2 or more years’ experience in customer service, ideally within a call centre environment
• Excellent interpersonal and communication (both written and verbal) skills
• Strong computer literacy, including navigating ordering systems and tools
• High attention to detail

About You: 

• Interest in pursuing a career in the optical industry
• Highly organised, and able to manage multiple tasks simultaneously
• Reliable, punctual, proactive and enthusiastic!

If you can see yourself having a great career in the Optical Industry, we'd love to hear from you.